Custom Computer Consulting offers what is known as On-Site Support. On-Site Support gives the customer the option to have a technician come to the client’s location and offer assistance in the computer and network needs. Upon arriving we will evaluate the situation to determine the best course of action. Depending on the underlining problem and the remedy to resolve it will determine whether or not it can be repaired in the field. If we are unable to repair it in the field it will be repaired at our place of business and returned to you in working condition.
Advantages of On-Site Support:
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Never haul your PC in for repair. Custom Computer Consulting comes to you |
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Working knowledge of the setup and purpose the equipment serve |
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Allowing for observation in real-time in what the problem may be. |
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Save times for the need of a lengthy description as the problem is occurring in real Time |
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The problem could be related to another component other than the one believed causing the problem |
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No concerns in having to disconnect and reconnect the equipment |
Overall problems that can usually resolved On-Site:
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Software conflicts involving operating systems, software applications, and device drivers. |
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Hardware conflicts involving computer components, peripherals, and smart devices. |
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Hardware conflicts involving diagnostic of network (wired) devices, improperly configures, wiring conflicts (broken wires (damaged), improperly wired, and cross talk interference.) In Hardware conflicts involving diagnostic of network (wireless) devices, improperly configured, cross channel interference, signal strength degradation, (distance factor, excessive use of bandwidth (to many users and/or content being access is too demanding.) |
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Setup Network & Internet Connectivity Issues |
CCC - Preliminary Diagnostic Performed
A discussion with our client will help determine the initial problems and depending on the trouble a visual inspection is performed, followed by a more detail inspection. This could involve software diagnostics of both the software and hardware components of the
computer or peripheral. If we are unable to resolve the problem within the field Custom Computer Consulting will perform further diagnostic In-shop.
CCC - Further Diagnostic Is Needed
If further diagnostic is needed CCC will perform a further evaluation at our In-shop facility.
CCC - If repair Is Need
In any situation involving alteration to your computer or device CCC will contact our client's informing them to the problem and our recommendation. All repairs must be approved by the client, whether it is software, or hardware related. Once repair is completed it will be returned to our client in its original working condition..
CCC - On-Site Support but not limited to the items below
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Setup and installation of hardware |
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Setup and Installation of Software |
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Software and Hardware Upgrades |
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Repair of Hardware |
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Re-installation of Software |
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Diagnostic of networks both wireless and wired systems |
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Diagnostic of hardware |
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Reset of user passwords |
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Resolving device driver conflicts with peripherals |
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Improper hookup (a result of improper wiring) |
CCC - On-Site Support Includes
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Computer systems: (Desktops, Laptops, using operating system) |
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Network System: (Wired & Wireless) Installation, Setup, and Diagnostic |
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Smart Devices: Smart Tablets, Smart Phones, Smart TVs, and etc. |
CCC - Prior to On-Site Arrival
Custom Computer Consulting recommends the following information to be available. This information will only be requested if it is needed to resolve the problem. This will help us in resolving the issue quicker.
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A brief description of the problem and what may have already been done to resolve the problem. |
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User Passwords, if implemented (related to access into computer systems, Peripherals, and devices) |
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User Manuals (related to the computer systems, peripherals, and devices) |
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Any recovery disks that was included with the purchase of the computer system, peripherals, or devices. This would include items such as operating systems, device drivers, and any per-installed software. |
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If any software is needed to be installed make sure you have available all copies and any necessary registration numbers that was included with the software. |
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Warranty information, if valid, involving any products requiring service or replacement. |
**Note: Should it be necessary to take the piece of equipment it will only involve the primary core, such as a computer chassis. No additional cable will be needed.
Further Enhancement Available (upon request)
CCC - Remote Desktop Support
This feature allows access to a single or multiple computers, peripherals and smart devices. It enables Custom Computer Consulting to gain access to perform many of the tasks that normally is done O-site. This gives us the ability to troubleshoot your computer problems, as well as update and install new program applications all by way of the internet. For further information refer to the “Remote Desktop Support ” section on the website.
IMPORTANT TO NOTE: The end user or client is in full control of when to give access to their network, computer, or devices. You start and stop each session. Access is given only when technical support is needed by the client. There are a few security options to choose from and the level of security you wish to allow access to your system We will discuss with you these options and explain their benefits. Some clients may choose to have a limited access, user access level only or others may
prefer to have administrative access, allowing them full access capabilities.
CCC - Service Time
The average allocation of service time ranges between 60 to 120 minutes. It can be as less then 30 minutes it will depend on the
service being performed.
CCC - To Schedule a Service (Select the appropriate ICON from the sidebar)
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Last Updated:07/31/2015 17:08
