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Custom Computer Consulting Remote Desktop Access VNC Support Services

For those wishing to have access to either their home or business computer a Remote Desktop can be installed to accommodate your needs.

Remote Desktop sharing service uses a technology known as VNC(virtual network computing). VNC enables the desktop of a one computer to be remotely be viewed and controlled over a network connection. VNC is similar to RDP, Remote Desktop Protocol However, the difference is the ability to run older computers and other non-windows operating systems. It further offers many features that RDP does not.

What is remote access? It allows us to view what you are seeing on their computer screen and enables us to interact with the client. It as though you where seating in front of your home computer. The client as well is able to access his home computers that are properly configured Remote

Remote Access is supported by following Operating Systems

OS includes: Windows, Mac OS X, Linux, Solaris, HP-UX, AX Mobile Solutions (Viewers): iOS (i-Pads,i-Pods,i-Phones) Android, Google Chrome, Windows, PDAs (Symbian, Windows Mobile, Blackberry, Android, and Linux Platform.

Other Desktop Remote Feature available. They include

Smart Tablets and Smart Phone – Accessible by other devices as well as your laptop and desktop via the internet. Remote Power Managements Systems - Enable you turn on and off appliance via the internet or phone access. Allowing access to monitor, turn on and off various appliance within a residence or business via a secure GUI interface.

Security Systems (Door Locks,

Smart Home Devices (Generalize Catagory) - Controllers & Apps (contrl device used to communication with the devices and apps use to interface the app with the device.) Lights & Appliance, Thermostates, Cameras (surveillance monitoring), Audio Visual (Video & Audio Streaming to TVs and amplifier (receivers)) , Door lucks and access (Keyless Entry, Access Control,), Sensors,(monitoring of movement) thorugh automation.

Surveillance Cameras (Network Ready) – allowing you to view what is occurring within your own residence or business all accessible via the desktop, laptop, smartphone, or tablet all by way of the internet.

Note: To Support full audio, video streaming capability and interactive 3d gaming from another computer you must use. Splash top which uses a computer plug-in and uses there online web server to provide the connection. There is a monthly fee for their service. Teamviewer does support remote sound. An alternative is

Besides allowing tech support access to your computer if you wish to have access to any of your other computers within your home network by way of the internet or home network, Custom Computer Consulting can further assist you in setting up those computers along with any other smart device you wish to use.

RDP or VNC
Should you use RDP or VNC. What is the difference between? VNC vs RDP. RDP is Remote Desktop Protocol and is proprietary protocol developed by Microsoft. It used to connect to other Windows PCs. VNC requires a separate client running on a PC and often include other features that RDP does not. They are known to both be interchangeable.

Key features of RDP

Support for 32-bit color
128-bit encryption
Sound from remote computer or server
Allows connecting to local resources to remote machine
Ability to see connected user actions
Ability to share screen to muliple viewers
cross-platform capability

Main features of VNC-protocol

VNC sends graphics primitives and event messages from client to server.
The machine where VNC server is running on does not need to have a physical display. VNC by default uses TCP port 5900+N,[6][7] where N is the display number (usually :0 for a physical display).
It may require advanced NAT, firewall and router configuration such as port forwarding in order for the connection to go through.
VNC is used as a cross-platform remote desktop system.
VNC may be tunneled over an SSH or VPN connection which would add an extra security layer with stronger encryption
VNC integrates seamlessly with other components.
It is secure; the password is not sent over the Network.
Ability to see connect user's action (extra bonus).
Ability to share screen to multiple viewers (extra bonus).
256-bit encryption instead of the standard 128-bit encryption

To determine this CCC will help our client's evaluate their individual needs and suggest the options available to them. To help make a better decision questions will involve but not limited to the following:

	How do you plan to use the Remote Access?
	How many different computers or devices do you need to have access to the HOST?
	What type of operating system to you intend to use to access your HOST?
	How many client's do you plan to access the HOST?
	Will there be different access level be issued to the Clients? (i.e. Admin / User)
	Do you require interaction with your Host Computer?
	Is there any security concerns related to transmission of sensitivity material?
	Will you required Remote Desktop Service?
	Do you need both attend and/or unattended VCN?
	The ease of use.
	The MOST IMPORTANT FOR MANY is the overall COST factor.

Computer Access Methods

	Using the built-in Windows Remote Desktop Feature known as RDP, Remote Desktop Protocol (only Windows 7 and Windows 8 offer secure encrypted connection).
	Websites Remote Access (Avoids having to load a program for a much smaller put-in. They include: GoToMyPC, LogMeIn, and PCnow are a few.
	VNC/Remote Desktop Software

VNC Software (i.e.):

	Windows Remote Desktop/Terminal Services client (included w/OS).
	RealVNC (Basic (Free), Personal, (Cost), Enterprise (Cost))
	Screenconnect (Cost)
	Tcplus, tsplus.net/ (Cost)
	Teamviewer, (Free For Personal Use ONLY) Business (Cost)
	UltraVNC, ultravnc.com (Free)
	TightVNC, tightvnc.com (Free)

VNC Web Services:

	Citrix GoToMyPC
	Remotepc
	LogMein
	RDP(Wyse PocketCloud)
	Citrix Receiver HDX

What are the advantages in On-site Installation?

	Assures that everything is setup properly and is providing a secure connection
	Additional computers and smart devices can be setup to accommodate remote Access
	Assignment of additional users along with security privileges to as many computers, and or smart devices.
	Explanation of the pros and cons using remote desktop access
	Saves on monthly charges (associated w/website remote access service)

CCC - Remote Setup (Standard) Procedure

	Remote Desktop Program Installation
	Setup Computers & Devices
	Setup of Perimeters (includes: User Accounts, Password Authentication Process IP Address, Port Assignments) If a router is being used, either a wireless and/or wired switch, forwarding protocols will be implemented to handling all port forwarding protocols.
	Selection of User or Service Mode. User Mode inhibits the client from accessing your computer unless you are logged on or in a start of reboot. Service Mode runs as a Server waiting for a connection to be made. Users do not have to be logged on (to the local console) and can access after reboot. For tech support we recommend the service mode.
	Set of Host Management Provider – Monitors IP static address (Free Service Available, if needed).
	Verify its working and is a secure link
	Q&A, Explanation

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Last Update: 04/08/2015 11:46